Terms & Conditions
Throughout the site, the terms “we”, “us” and “our” refer to MonkeyKingRC. MonkeyKingRC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Opencart. Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, so that we can complete your transactions and contact you as needed.
SECTION 7 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 8 - PERSONAL INFORMATION
SECTION 9 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 10 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.
Section 11-RETURN POLICY
You must contact MonkeyKingRC to request a Return Merchandise Authorization (RMA) number before returning ANY products (there is a “returns” on the button of website, please complete the form to request the RMA or email us by firstname.lastname@example.org). Items returned without an RMA number will be rejected and returned to the customer at their expense.
Please follow these four simple steps to return a product that you have purchased from MonkeyKingRC.
Step 1: Review MonkeyKingRC Return Policy - Can your product be returned?
If you ordered the wrong item or you no longer want your item, you can return new, unassembled, unused products within 30 days of delivery for a refund. Please note, you are responsible for the cost of return shipping.
If your order was shipped using our Free Shipping option, we will deduct the actual shipping cost from your refund amount. Any shipping charges paid by the customer are nonrefundable.
Products that are incomplete, assembled, or used in any way are not eligible for a refund or exchange.
Clearance Items and Scratch and Dent Items are sold "as is" and cannot be returned or exchanged under any circumstance.
Computer software such as Realflight or Phoenix cannot be returned.
If your return is the result of a shipping error (we shipped you the wrong product), MonkeyKingRC will pay the return shipping costs.
Note - If your product has been assembled or used in any way, and you discover an issue with your product within 30 days of delivery, you may be eligible for replacement or repair under the MonkeyKingRC product warranty policy. Please check our warranty policy in Section 12.
Step 2: Contact MonkeyKingRC to request an RMA number
Please use “returns” on the button of website or just email us by email@example.com for a RMA code.
Step 3 : Ship your returned product(s) to MonkeyKingRC
Once you have your RMA number, pack the merchandise you are returning in an appropriate shipping container to prevent damage. You must include ALL the packaging which came with your original order. If possible, reuse the shipping container we originally sent to you. Ship your package using a "trackable" shipping carrier like DHL or FedEx. We strongly recommend insuring your package for the value of the contents. MonkeyKingRC is not responsible for lost or damaged packages sent by customers.
Note - Clearly write your RMA (Return Merchandise Authorization) number on a piece of paper/note and place it inside your box. Please DO NOT write any RMA information on the outside of the retail or shipping box.
Step 4 : Process refund, store credit or replacement
Once we receive your package we will inspect the returned product(s) to ensure they are in new condition. If the returned product(s) are in new condition we will issue you a refund for the original purchase price minus any shipping costs paid by either the customer or MonkeyKingRC. If the product(s) are received damaged or used, your return will be denied and a customer service team member will contact you to arrange to have the product(s) sent back to you (at your expense).
Please note that the entire return process usually takes two to three weeks. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (2 to 3 business days).
SECTION 12 - PRODUCT WARRANTY POLICY
MonkeyKingRC manufactures only the top-quality products by ourselves and carries only the top-quality products from the leading brands in the radio control industry. We test before they are ever offered for sale on our website. Even when offering only top-quality products, we know that there is the chance of an occasional defect or product issue. To that end, all products will be free from defects and be fully functional for 30 days from the time of purchase or delivery. But some conditions you have to note that:
The warranty does not cover incorrect installation, components worn by
use, or any other problem resulting from incorrect use or handling of the
product. No liability will be accepted for any damage resulting from the
use of this product. By the act of connecting and operating this product,
the user accepts all resulting liability.
Is considered incorrect use:
1. Failure to follow instructions.
2. Improper use of the product (abusive use, out of spec, etc.).
3. Failure to adapt settings for proper function (improper connections,
wrong gearing, installation, setup, etc.).
4. Overload, overheating (disordering, melting, etc.).
5. Running in inadequate conditions (damage or rust from rain, humidity,
6. Improper maintenance (presence of dirt, etc.).
7.Disassembly, modification by the user (modifying original connectors,
wires, components, etc.).
8. Mechanical damage due to external causes
SECTION 13 – Safety Policy
Please use our products in safe, correct and legal conditions, we will not responsible for any result in unsafe, incorrect and illegal use, and in case, we only responsible for the products cost max, for example you pay us an item cost 100USD, no matter what kind of problems the item made, we only responsible for 100USD max, no any other related cost. Please understanding.
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.